6+ months experience frequently communicating with customers by phone e-mail chat and/or face-to-face. Successful completion of a job-related assessment is required.
Excellent communication skills with both clients and team members across digital channels and an innate desire to build relationships Manage incoming calls and respond to CRM tickets within the outlined KPIs.
work from home jobs queens part timeServes as Ohio Department of Job and Family Services (ODJFS) Office of Workforce Development (OWD) Workforce Systems team member; performs Wagner-Peyser duties by assisting internal ODJFS staff external job seekers OMJ Partners other State agencies and customers; assists job seekers with finding new and/or better employment opportunities; assists employers in finding new employees or retraining and/or providing additional training opportunities to current staff; assists workforce professionals employers and job seekers in learning where to find additional assistance such as funding opportunities for school or funding for retraining current/future staff; instructs customers on navigation of OWD systems. Knowledge of federal & state laws & departmental policies & procedures governing eligibility for & processing of unemployment insurance claims & providing employment services;* office practices & procedures; human relations/pubic relations/customer service; interviewing; basic English vocabulary. Skill in typing to enter/update data into multiple screens necessary to provide service; operation of personal computer using windows application of 3.1 or equivalent. Ability to interview/question applicants/claimants to gather necessary information to define problem establish facts & draw valid conclusions; add subtract multiply & divide whole numbers & calculate fractions decimals & percentages to calculate deductible earnings make approximations complete time sheets & other basic calculations; gather collate & classify information about data people or things; in TRC only answer continuous succession of timed telephone calls to gather customer/claimant information while simultaneously entering data into applicable computer system using personal computer keyboard in windows environment; physically operate personal computer; communicate verbally by telephone face-to-face & in writing to convey & receive information to meet customers need using basic English vocabulary.
Benefits of Part-time Jobs Part 1 My Part-Time Job Experience
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