Agency Contact Information HR_Support_Centerjfs.ohio.gov
Under general supervision operates soft panel telephone and personal computer with Windows application and applicable software applications in order to assist customers with new registrations or updating existing registrations; assists customers from an assigned queue of calls emails and/or chats; independently conducts interviews to determine customer needs (e.g. registration; referral to partner services or other program areas); refers customers to support services and programs (e.g. Work Opportunity Tax Credit [WOTC]; Ohio Job Insurance/Unemployment Insurance [OJI/UI]; Vet Services or OhioMeansJobs [OMJ] Centers) via phone chats and/or email; makes entries in additional systems (Advancement through Resources Information and Employment Services [ARIES] or OJI) and follows up to ensure activities are completed; serves as team member for Career Coaching feature of OhioMeansJobs.com; assist job seekers understanding next steps pertaining to OMJ activities; registers new applicants or updates previous applications for employment using ARIES; interviews job seeker to determine personal and work history in order to assess skills aptitude physical limitations job interest and readiness; develops mutually agreed upon employability plan to access employment/training opportunities and to address barriers which may negatively impact successful job outcomes; instructs and informs job seekers on labor market information and how to access employment opportunities; uses OMJ site to match job seekers and employers based on needs and requirements; contacts job seekers regarding job referrals to employment opportunities; responds to job seeker concerns regarding appropriateness quality and number of job referrals; contacts job seeker to track and enter appropriate placement information in ARIES; records and maintains ongoing account of service activities provided to job seeker on appropriate screens in ARIES (e.g. case management); identifies post-employment training opportunities; provides guidance to customers (e.g. registration; create; post and/or upload resumes; career profile assessment); assists employers job seekers youth and workforce professionals to understand intent and scope of account services and other options to meet the specific needs; researches and responds to inquiries and complaints; provides technical advice to aid customers in decision making.
Quickly diagnose complex problems; determine and implement quality solutions in a timely fashion. This covers all areas of production support and daily problem research and resolution. Production incidents need prompt attention and correction to reduce impact on the business area. Nighttime support may be required.
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