Knowledge of federal & state laws & departmental policies & procedures governing eligibility for & processing of unemployment insurance claims & providing employment services;* office practices & procedures; human relations/pubic relations/customer service; interviewing; basic English vocabulary. Skill in typing to enter/update data into multiple screens necessary to provide service; operation of personal computer using windows application of 3.1 or equivalent. Ability to interview/question applicants/claimants to gather necessary information to define problem establish facts & draw valid conclusions; add subtract multiply & divide whole numbers & calculate fractions decimals & percentages to calculate deductible earnings make approximations complete time sheets & other basic calculations; gather collate & classify information about data people or things; in TRC only answer continuous succession of timed telephone calls to gather customer/claimant information while simultaneously entering data into applicable computer system using personal computer keyboard in windows environment; physically operate personal computer; communicate verbally by telephone face-to-face & in writing to convey & receive information to meet customers need using basic English vocabulary.
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